Few things in modern life feel more personal than knowing exactly when and where a parcel will arrive. With Australia Post handling over 2.5 billion items annually, getting your deliveries right starts with logging into your MyPost account.

4 related posts

Annual items delivered by Australia Post: 2.5 billion ·
Australia Post retail outlets: over 4,000 ·
MyPost account type: free personal account ·
Average daily parcel volume: approximately 2.5 million

Quick snapshot

1Confirmed facts
2What’s unclear
  • Exact number of MyPost users is not publicly disclosed
  • Future integration of employee portal with MyPost is unconfirmed
3Timeline signal
4What’s next
  • Set up a MyPost account to take control of deliveries today

Before diving into login paths, here is the scale of what Australia Post manages daily.

Five details about Australia Post, one reality: it’s a massive, government-owned operation serving millions
Attribute Value
Founded 1809
Owner Government of Australia
Employees over 35,000
Annual revenue approximately AUD 8 billion
MyPost users millions (exact figure undisclosed)

How do I find my Australia Post account number?

Where to find your account number in MyPost dashboard

  • Log in at auspost.com.au/receiving/mypost (Australia Post official portal)
  • Navigate to Account Settings or My Details
  • Your account number is displayed on that screen

The account number is displayed in the MyPost dashboard under account settings, according to Australia Post’s official MyPost page.

Account number on paper invoices

For business accounts, the number is on invoices from Australia Post — check the top-right corner of any invoice PDF or printed statement (Australia Post MyPost Business guidance).

What to do if you can’t find your account number

Contact Australia Post customer service help centre if the account number is missing — they can look it up using your registered email address or postal code.

Bottom line: Your Australia Post account number lives in two places — the MyPost dashboard or paper invoices. Personal account holders: check settings. Business users: check invoices. The catch: if you cannot find it, call support with your email ready rather than guessing.

How to manage your deliveries with Australia Posts Mypost account

Setting up delivery preferences

  • Log into MyPost Australia Post’s personal account
  • Click “Delivery preferences” in the menu
  • Choose safe place, redirect to a collection point, or require signature

MyPost allows you to redirect parcels before delivery — you can change the delivery address while it is still in transit (Australia Post official MyPost features). You can also specify a safe place for parcel drop-off, such as behind a planter or in a locked shed (Urban Brew delivery management guide).

Redirecting parcels

Notifications can be configured for delivery updates through the MyPost dashboard — choose SMS, email, or in-app alerts (Australia Post official notification settings). Parcel redirection in transit to alternative locations is a core feature of MyPost, as confirmed by Australia Post’s MyPost page.

Choosing a safe drop location

MyPost offers free collection points as delivery alternatives — if you are not home, the parcel goes to a nearby post office or 24/7 Parcel Locker (Australia Post official collection options). Signature requirement for parcels can be toggled in MyPost delivery preferences (Urban Brew delivery guide). If signature is required and you are absent, the parcel is taken to the closest post office for collection (Urban Brew policy explanation).

The upshot

MyPost turns a missed delivery into a minor inconvenience rather than a major headache. The trade-off: every additional preference you set shifts responsibility from the driver to you. If a parcel left in a “safe place” goes missing, Australia Post’s liability is reduced — so choose carefully.

How to make an Auspost account?

Signing up for MyPost online

  • Visit auspost.com.au/receiving/mypost
  • Click “Sign up” or “Create account”
  • Enter your email address and create a password

Registration requires an email address and an Australian address, as confirmed by Australia Post’s sign-up flow. Identity verification may be needed for certain services — this can be done online via MyGov identity verification portal.

Required information for registration

You will need: full name, email address, Australian residential address, and a phone number. MyPost account creation is free — there are no subscription fees (Australia Post official MyPost page).

Account verification process

After signing up, you receive a confirmation email. Click the link to activate your account. For full features, identity verification is required to unlock them, per Australia Post verification requirements. This can be done online or in person.

Why this matters

A free MyPost account is the most powerful tool an Australian parcel receiver has. Without it, you rely on the driver’s judgment for safe drops — with it, you control every step. The catch: verification takes 5-10 minutes online, but saves hours of missed-delivery chasing later.

How do I verify my identity at the Australia Post?

Online identity verification via MyGov

Verification can be done online using MyGov — this is the fastest method and works from home (MyGov supported identity service).

In-person verification at a post office

Alternatively, visit a post office with photo ID — a driver’s licence, passport, or Australian Proof of Age Card (Australia Post in-person verification policy). The staff will verify your identity and update your account within minutes.

Documents accepted for verification

Accepted documents include: Australian driver’s licence, Australian passport, foreign passport, ImmiCard, and Proof of Age Card. Verification is required to unlock full account features, including parcel redirection and collection point management (Australia Post identity requirements).

The catch

Online verification via MyGov is fast — but it only works if you already have a verified MyGov account. For Australians who do not, an in-person trip to a post office is the only route. Plan accordingly: peak times mean waiting in line.

How do I contact Australia Post about a parcel?

Using the MyPost chat support

  • Log into MyPost personal account portal
  • Click the “Help” or “Chat” icon at bottom-right
  • Type your question — a bot or agent will respond

The quickest contact method is through MyPost live chat, according to Australia Post’s help centre official support. It is available 8am–6pm weekdays AEST.

Phone numbers for parcel inquiries

Phone support is available 8am–6pm weekdays — call 13 76 78 (within Australia) for parcel and tracking inquiries (Australia Post help centre contact page). The automated system can handle tracking lookups 24/7.

Tracking a parcel before contacting support

Have your tracking number ready for faster assistance. You can check tracking status directly on MyPost dashboard real-time tracking before calling — many statuses are self-explanatory.

Bottom line: Do not call first — check tracking in MyPost, then use live chat. Phone is for escalation. Australian parcel receivers: the automated line works 24/7 but cannot handle complex redirections. Save the human agent for when you need a change made, not just a status check.

Related reading: How to manage your deliveries with Australia Post’s MyPost account · Australia Post MyPost Business shipping and account management

Additional sources

auspost.com.au, youtube.com, youtube.com, youtube.com, auspost.com.au

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Frequently asked questions

How do I reset my Australia Post login password?

Go to auspost.com.au/receiving/mypost, click “Forgot password?” beneath the login fields, and follow the emailed reset link. If you have also forgotten the email you registered with, contact Australia Post customer service with your full name and address to verify identity.

Can I use MyPost for business deliveries?

Yes, but you need MyPost Business Australia Post’s business shipping platform — it is a separate service accessible via existing MyPost login credentials and handles labels, invoices, and bulk tracking.

What is the Australia Post app and how do I log in?

The Australia Post app is available for iOS and Android. Download it, tap “Login”, and enter your MyPost email and password — same credentials as the website. The app adds push notifications and barcode scanning for easy tracking (Australia Post app details).

How do I change the email address on my MyPost account?

Log into MyPost, go to Account Settings > My Details, and update your email. A confirmation link will be sent to the new address. If you cannot log in, use the “Forgot password” flow on the login page (Australia Post MyPost account management).

Why can’t I log in to MyPost? Common issues and fixes.

Common causes: caps lock on, wrong email address, or forgotten password. Use the “Forgot password” link to reset. If your account is locked after too many failed attempts, wait 15 minutes or contact Australia Post help centre.

Is MyPost login the same as Australia Post login?

Yes — MyPost is the brand name for Australia Post’s free personal account. The MyPost login IS your Australia Post login for personal services. Business and employee portals use separate credentials (Australia Post official login clarification).

How do I access the Australia Post employee payslip portal?

Employees access payslips and HR via the OurPost internal portal, which requires company-issued credentials. This is separate from MyPost and not accessible via the public website. Contact your HR department for login assistance (Wikipedia Australia Post corporate structure).